Terms and Conditions

1. SMS program and message types

Apex ROI Group LLC offers optional text messages about discovery-call appointments with Apex. If you choose to receive these texts, messages may include confirmation of your booking, reminders about your scheduled call, and updates when the appointment is changed or canceled.

This program covers Apex’s own discovery-call appointments only. It does not include promotional offers, marketing campaigns, or texts sent on behalf of HVAC clients or other businesses.

To choose appointment texts, select the optional SMS consent checkbox on our booking form. Providing your phone number or booking a call alone does not enroll you. Consent to texts is not a condition of booking a call or purchasing services. We will call the number you provide at your scheduled appointment time.

2. How to stop text messages

To opt out, reply STOP to the Apex number that sent you the appointment text. This tells us to stop sending appointment texts to that number. A confirmation of your opt-out may be sent.

Opting out of texts does not cancel your appointment. To change or cancel the appointment itself, use your booking details or contact us by email. If you later want appointment texts again, provide fresh permission through the booking process rather than assuming that a new booking automatically restores SMS consent.

3. Help and support

For help with this SMS program, reply HELP to the number that sent the text, or email [email protected]. You can also use that email for questions about opting out, your appointment, or text-message problems.

If a HELP reply does not reach you, contact us by email. We do not promise an immediate or automated support response. Please do not include sensitive personal information in a text or support request.

4. Message frequency and carrier charges

Message frequency varies based on your booking and any appointment changes. You may receive a booking confirmation, appointment reminders, and messages about scheduling changes; there is no fixed number of messages promised for every appointment.

Message and data rates may apply to texts you receive from us and texts you send to us. Any such charges depend on your mobile carrier and your plan. Contact your carrier if you have questions about text-message or data charges. Agreeing to appointment texts does not enroll you in promotional messaging.

5. Delivery and carrier responsibility

Text-message delivery can be delayed or unsuccessful because of mobile-network conditions, device availability, or other service issues. Mobile carriers are not responsible for delayed or undelivered messages.

Do not rely on a text as your only record of an appointment. Keep your booking confirmation and contact us by email if you are unsure of your scheduled time or a change.

6. Age requirement

You must be 18 or older to participate in this SMS program. If you are under 18, do not select the appointment-text consent option. This requirement applies to participation in Apex’s appointment-text program.

7. Privacy and your information

Our Privacy Policy explains what booking and communication information we collect, how we use it, the providers that help us operate these services, and how to contact us about your information or choices.

Appointment-text permission applies to Apex’s own program. We do not provide your mobile number or text-message permission to other businesses for their marketing or promotional use. You can review the policy before choosing whether to receive texts.

Read our Privacy Policy: https://apexroigroup.com/privacy-policy.